Customer experience for tech leaders can be seen as how new tech is introduced to an organization.
- What I liked: Many aspects were covered
- List of potential technologies plotted: hype chart
- How to pick tech important to your organization: radar chart
- Balance customer ease-of-use with security concerns
- Could have been improved
- Prof. Andriole’s presentation had low quality visuals
- What I liked best / was surprised about:
- Have new techs be introduced in sequential pilot programs
- Learn from successes and failures
- Then incorporate successes into the larger organization
MIT: Mass Institute of Technology
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