@PDX_SNUG held a full day gathering today at United Way downtown. It was a blast. The crowd was friendly and social. Surprised myself and won the ice breaker “Bingo” game. Got a 2019 Dreamforce knapsack!
What did I learn?
New Info:
– The four admins I talked to – none had their certification
– Near all the orgs are bouncing between Classic & Lightning
– Non-profits really use SFDC differently than sales organizations
– A new term: Technical Debt – it hurts
– Automation gets better and better: Flow!
Reinforced:
– Track & measure business processes in ways easy on users
– Keep the Data cleaned up
– Be a net add to the organization
– Everyone is a customer: Staff to Management to Board to Donors
– Let the data/organization tell its story: Dashboards
– I learn something from everyone